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We're here to help!

Please let us know which SALT App you're using

"The SALT App for Android"

Thanks!

How can we help?

"My phone isn't unlocking"

"How do I uninstall the SALT App?"

"The SALT App can't find my SALT Card"

"I have a question that isn't on this list"

Thanks!

How can we help?

"My phone isn't locking/unlocking"

"How do I uninstall the SALT App?"

"The SALT App can't find my SALT Card"

"I can't install the MDM certificates"

"I have a question that isn't on this list"

Great!

We're happy we were able to help!

What would you like to do next?

"Ask another question about the SALT App"

"Ask a question about the SALT Card"

"Continue browsing the site"

No worries!

We still have a few more options!

How would you like us to help?

"I'd like to check out the FAQ"

"I'd like to send a message to the support team"

"I'd like to ask another question about the SALT App"

"I'd like to ask a question about the SALT Card"

"I'd like to continue browsing the site"

We're sorry about that!

Please make sure the following is true:

- The SALT App is running -

- Your Bluetooth is turned on -

- Your SALT Card is in range -

"Yes, that's all correct"

If not, please click the option that isn't

Great!

Let's make sure SALT is a "Device Administrator"

- Open the SALT App and go to "Settings" -

- Use the "Setup Wizard" and go to the "Device Administrator" screen -

- "Go to Device Administrators" and make sure "Secure SALT" is checked -

"OK, it's checked!"

Making progress!

Do you have an email account on your device that requires you to have a PIN on your device?

"Yes, I do"

"No, I don't"

That makes sense!

Some device policies can interfere with SALT

Please contact us to make sure that this is the issue

"OK, I want to send an email"

"Not now, I'll continue browsing the site"

"I want to ask another question"

Perfect!

Let's try changing the locking method

- Open the SALT App and go to "Settings" -

- "Skip to the overview" and change the "Locking Method" to "Method 2" -

- Turn your Bluetooth off and back on again and enter your PIN once -

"Great, that worked!"

"That didn't work either"

We can help with that!

Please follow these steps:

- Go to your Android "Settings" > "Security" > "Device Administrators" -

- Uncheck "Secure SALT" from that list -

- Uninstall the SALT App as usual -

"Great, that worked!"

"That didn't work for me"

Let's find out why!

Please make sure the following is true:

- The SALT App is running -

- Your Bluetooth is turned on -

- Your SALT Card is within 10 feet of your device -

"Yes, that's all correct"

Let's try something!

We'll have to make sure your SALT Card is fully activated

Let's switch over to the help wizard for the SALT Card

"OK, let's go!"

"Not now, I want to continue browsing the site"

"I want to ask another question"

We can help with that!

Please follow these steps:

- Long-press on the SALT App and click the red "X" -

- Go to your phone “Settings” > “General” > “Profiles” -

- Remove each of the SALT certificates by clicking on them -

"Great, that worked!"

"That didn't work for me"

We're sorry about that!

We just released an update that fixes this issue!

You'll just have to follow the instructions to uninstall the existing app

"OK, I want to do that now"

"I'll wait and do that later"

Let's find out why!

Is your phone always locked when you turn on the screen?

"My phone is always locked when I turn the screen on"

"My phone is never locked when I turn the screen on"

"It varies so I'm not 100% sure"

We can help with that!

Please make sure you restart your device before continuing

Are you using a device that has Touch ID?

"Yes, my phone has Touch ID"

"No, my phone doesn't have Touch ID"

Perfect!

Please follow these steps:

- Go to your iOS "Settings" > "Touch ID & Passcode" screen -

- Make sure to uncheck the "iPhone Unlock" setting at the top -

- Change the "Require Passcode" setting to the maximum allowed -

"OK, done!"

Perfect!

Please follow these steps:

- Go to your iOS "Settings" > "Passcode" screen -

- Change the "Require Passcode" setting to "After 4 hours" -

- If you can't set it to "After 4 hours" please select the maximum allowed -

"OK, done!"

Almost done!

Please turn your screen off and back on again

Did you still have to enter your PIN?

"Yes, I still had to enter my PIN"

"No, I didn't have to enter my PIN"

Let's get it to lock!

Please make sure the following is true:

- The SALT App is running -

- You have an active data connection -

- The Bluetooth on your phone is turned off -

"Yes, that's all true!"

Nice!

Please follow these steps:

- Go to your iOS "Settings" > "Touch ID & Passcode" screen -

- Make sure that you have a passcode setup for your device -

- If not, click "Turn Passcode On" and set one up -

"OK, done!"

One more step!

Let's make sure the rest of the settings are correct

- Go to your iOS "Settings" > "Touch ID & Passcode" screen -

- If available, make sure to uncheck the "iPhone Unlock" setting at the top -

- Change the "Require Passcode" setting to the maximum allowed -

"OK, done!"

Let's try it again!

Please turn your screen off and back on again

Did you have to enter your PIN?

"Yes, I had to enter a PIN"

"No, I didn't have to enter a PIN"

Let's remove the existing certificates!

Please follow these steps:

- Go to your phone "Settings" > "General" > "Profiles" -

- If you see any SALT entries, click on them and remove them -

- Now you can go back to the home screen -

"OK, done!"

Let's install them again!

Please follow these steps:

- Open the SALT App and go to "Settings" > "Skip to the overview" > "Install Certificates" -

- Click on "Install Certificates" and install the two listed certificates -

- That's it for the installation! -

"OK, done!"

Let's try it one more time!

Please turn your screen off and back on again

Did you have to enter your PIN?

"Yes, I had to enter a PIN"

"No, I didn't have to enter a PIN"

You can turn your Bluetooth back on!

Everything should be setup now!

"Great, thanks!"

"Something still isn't right"

Perfect!

Let's get your SALT App updated correctly!

- Please long-press on the SALT App on your home screen -

- When the icons start to wiggle, click on the red "X" that shows up -

- When it's removed, you can click your home button -

"OK, that's done"

Awesome!

Now let's remove the existing certificates if they're installed!

- Go to your phone “Settings” > “General” > “Profiles” screen -

- Remove each of the SALT certificates by clicking on them -

- If you don't see any SALT certificates, then you can go to the next screen -

"OK, they're not installed anymore"

Perfect!

Now we can install the SALT App again!

- Please restart your device -

- Go to the "App Store" and install the "Secure SALT" app -

- When it installs, you can open the app and follow the setup instructions -

"Great! I'll do that now!"