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We're here to help!

Which issue are you having with the SALT Card?

"The SALT App can't see the SALT Card"

"The SALT Card keeps disconnecting from the SALT App"

"I'm having another issue with the SALT Card"

Great!

You're SALT Card is working properly!

What would you like to do next?

"Ask another question about the SALT Card"

"Ask a question about the SALT App"

"Continue browsing the site"

No worries!

We still have a few more options!

How would you like us to help?

"I'd like to check out the FAQ"

"I'd like to send a message to the support team"

"I'd like to ask another question about the SALT Card"

"I'd like to ask a question about the SALT App"

"I'd like to continue browsing the site"

Let's find out why!

Please make sure the following is true:

- The SALT App is running and you have an active data connection -

- Your Bluetooth is turned on -

- Your SALT Card is near your device -

"Yes, that's all correct"

Great!

Are you using an Android or iOS device?

"I'm using an Android device"

"I'm using an iOS device"

Perfect!

Let's check if the SALT App can see the SALT Card

- Open the SALT App and enter your SALT PIN -

- There should be a blue check mark that says "Your card is in range" underneath -

- If not, it should be a red location marker that says "Your card is out of range" underneath -

"I see the blue check mark"

"I see the red location marker"

Let's try this!

We want to make sure your SALT Card is fully activated

- Open the SALT App and go to the main screen again -

- Place your SALT Card on a flat surface next to your device -

"OK, done!"

Let's try to fully activate the SALT Card

Please press on the center of the SALT Card

Let us know when the blue check mark shows up in the SALT App and we'll start counting

"I see the blue check mark! Start counting!"

"I only see the red location marker"

One

Two

Three

Four

Five

Six

Seven

Eight

Nine

Ten

OK, you can let go now

"Great! That worked!"

"It just went back to a red location marker!"

No problem!

Please try this for the next attempt:

- Feel free to press on the SALT Card a little harder -

- Keep the button pressed for a few seconds longer -

- If it still doesn't work, please try these steps a few more times -

"OK, let's try this again"

"It still doesn't work after a few tries"

Perfect!

Were you able to add the SALT Card to the SALT App?

"Yes, I added my SALT Card to the SALT App"

"No, I can't add my SALT Card to the SALT App"

Let's try this!

We want to make sure your SALT Card is fully activated

- Open the SALT App and go to the main screen again -

- Place your SALT Card on a flat surface next to your device -

"OK, done!"

Let's try to fully activate the SALT Card

Please press on the center of the SALT Card

When you press on the SALT Card, let us know and we'll start counting!

"OK, start counting!"

One

Two

Three

Four

Five

Six

Seven

Eight

Nine

Ten

OK, you can let go now

Can you add your SALT Card to the SALT App now?

"Yes, that worked!"

"I still can't add the SALT Card to the SALT App"

No problem!

Please try this for the next attempt:

- Feel free to press on the SALT Card a little harder -

- Keep the button pressed for a few seconds longer -

- If it still doesn't work, please try these steps a few more times -

"OK, let's try this again"

"It still doesn't work after a few tries"

Please remove your SALT Card from your wallet

Is it still disconnecting from your device?

"Yes, it's still disconnecting"

"It stopped disconnecting!"

Sorry about that!

This might be an issue with the SALT Card or App

Can you please send us a message including:

- The exact issue you're having with average disconnect times -

- The make and model of phone you're using -

"Sure, let me send an email now"

"I'd like to send an email later"

Awesome!

This is just a signal strength issue!

Can you please make sure of the following:

- The SALT Card is positioned toward the outside of your wallet -

- There aren't too many objects sandwiching your SALT Card -

"Great, that helps!"

"It's still not working for me"